How do I pay for my order?
We accept all payment cards (except American Express) where the billing card address is registered within the Republic of Ireland only. We also accept PayPal. We do not accept Cheques, Postal Orders or cash on delivery. All prices are in Euros. Unfortunately we are unable to accept payment cards which are not registered to a ROI billing address or accept orders on this website for delivery outside of ROI.
When will my payment be debited from my payment card?
We will seek authorisation on your payment card/PayPal account when you place your order to ensure that your payment has been approved by your payment card issuer, however, we will only debit your payment card/PayPal account once we have despatched your order.
My payment card has been debited but I have not received my order?
I still do not know where my order is?
I have received my order and the item is faulty. What do I do?
I have received my order and I am not happy. How do I return it?
I placed an order with priority processing and still have not received it?
Sometimes an item will sell-out quickly and we replenish stock in order to fulfill your order within 28 days. Priority processing will ensure that your order will be one of the first to be despatched from our warehouse.
How do I use an offer code?
Thane Direct may advertise one or more offer codes at any given time on our website, TV channels, or press adverts. Offer codes may be for a limited period and/or for a specific product. Offer codes are limited to one per order, so if you see more than one offer code advertised you should choose the code that provides you with the best savings. We cannot apply offer codes once an order has been shipped.